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All Westlake commercial equipment comes with a 1-year parts and labor warranty covering manufacturing defects. Select product lines (refrigeration units, ice machines) include an extended 5-year compressor warranty. Warranty coverage begins on the date of delivery.
Contact our after-sale support team at westlakechef.com/pages/aftersale with your order number, product model, and a description of the issue. Our team will respond within 1 business day.
Commercial kitchen equipment is shipped via LTL (Less-Than-Truckload) freight from our US warehouses. Items are delivered to the curb or loading dock. Liftgate service is available upon request — please contact us before placing your order if you require it.
Yes. We offer free freight shipping on all orders within the contiguous United States. Alaska, Hawaii, and US territories may incur additional freight charges.
Most in-stock items ship within 1–3 business days and arrive within 5–10 business days depending on your location. You will receive a tracking number once your order ships.
Electrical requirements vary by product. Most commercial refrigeration units require a standard 115V / 60Hz outlet. Cooking equipment such as ranges, griddles, and charbroilers may require 208–240V dedicated circuits. Always refer to the product specification sheet for exact requirements before installation.
Yes. All gas-powered cooking equipment must be installed by a licensed gas technician in accordance with local codes and NFPA 54 standards. Westlake does not provide installation services, but our team can provide spec sheets to assist your installer.
Yes. We offer competitive pricing for bulk purchases and wholesale partners. If you are outfitting a restaurant, hotel, or commercial kitchen, please visit our Become Our Partner page or contact us directly for a custom quote.
Yes. We welcome distributors, contractors, and foodservice operators. Please fill out the partner inquiry form on our Partner page and our team will be in touch within 2 business days.
We accept returns within 30 days of delivery for items in original, unused condition. Freight return shipping costs are the responsibility of the buyer unless the return is due to a defect or shipping damage. Please review our full Refund Policy for details.
Inspect all freight deliveries before signing. If damage is found, note it on the delivery receipt and take photos immediately. Contact our support team within 48 hours of delivery — claims submitted after this window may not be eligible for coverage.
Most of our products are stocked in US warehouses and available for immediate shipment. Availability is shown on each product page. For high-demand items or custom configurations, lead times may vary — contact us for real-time stock status.
Yes. Contact our sales team via the Contact Us page to inquire about pre-orders and estimated restock dates.
