After sale service
We supply 2 years warranty of whole machine failure, 6 years warranty of compressor failure,but the balance 4 years not cover labor cost.
Within 2 year after invoice date:

1,If there is something unusual, please send us a email.
For example, describe the problem of products with machine nameplate and bar code, we will guide how to handle by videos or pictures to solve the problem. If there is any parts damaged, we will send spare parts for free. And we are responsible for the maintenance labor cost.

2,If the problem can not be solved by online guides, we will send a technician to your place or replace a new machine for you including the freight, but you are responsible for moving the damaged machine from your kitchen to the truck and moving the new machine from truck to your kitchen.

Within 6  years after invoice date:
If there is something unusual of the compressor from on the third year after invoice date, please email us with the machine nameplate and bar code , we will send you one new compressor to you for free. but we are not responsible for the maintenance labor cost.

Warranty Does Not Cover:
We will not warrant coverage for component failure or other damages that arise under the following conditions:
1.Failure to install and/or use the unit within proper operating conditions specified by us. This includes installation in any and all outdoor or mobile applications.
2.Failure to properly maintain the unit. This includes, but is not limited to, basic preventative maintenance like cleaning the condenser coil. 
3.Products sold or used outside of the Contiguous United States.
4.Any damage that occurs as a result of negligence or improper handling.
5.Overloading or improper loading of the unit in a manner that prevents proper airflow.
Normal wear type parts, such as light bulbs and gaskets, are not included in warranty coverage.                                                                                                                                                                 

After sale Service Call

Please call +1-206-804-0160

BACK TO TOP